Support Policy – International Bazzar BD

Committed to Exceptional Customer Care

At International Bazzar BD, we believe that shopping is more than just a transaction—it’s a relationship built on trust. Our Support Policy is designed to ensure you have a seamless, worry-free experience at every step of your journey with us.

1. Customer Support Hours

Our dedicated care team is ready to assist you during the following hours:

• Operating Days: Sunday to Friday.

• Operating Hours: 9:00 AM – 7:00 PM (BST).

• After-Hours Support: For inquiries outside these hours, please drop us an email or a message on Live Chat. We will prioritize your request the following business morning.

2. How to Reach Us

We have multiple channels to ensure you can reach us easily:

• ? Email: support@internationalbazzarbd.com (Best for detailed inquiries)

• ? Phone: +880 1940897132 (Direct assistance during office hours)

• ? Live Chat: Available on our official website (Instant response during business hours)

• ? Social Media: You can also message us on our official Facebook/Instagram pages.

3. Support Specializations

We provide comprehensive assistance across various categories:

• Pre-Purchase Guidance: Questions about product specifications, sizing, stock availability, or authenticating global brands.

• Order Management: Help with order tracking, modifying delivery addresses, or cancellation requests before shipment.

• Post-Purchase Care: Assistance with the Return & Exchange process, tracking refund status, or troubleshooting product issues.

• Technical Support: Resolving payment failures, login issues, or website navigation difficulties.

4. Response Time Commitment

We value your time and aim for the fastest resolution possible:

• Initial Response: Within 2 to 4 hours during business hours.

• General Queries: Guaranteed resolution within 24 hours.

• Complex Cases: For issues requiring deep investigation (e.g., payment or shipping disputes), we will resolve them within 48 hours with regular progress updates.

5. Feedback & Complaints

Your voice drives our improvement. If you have a suggestion or are unsatisfied with a service:

• Escalation: Please email us with the subject line "Complaint - [Your Order ID]".

• Fair Resolution: We commit to investigating every complaint fairly and providing a solution that aligns with our core values of trust and quality.

6. Self-Service Help (FAQ)

Save time by visiting our FAQ Section! We have compiled answers to common questions regarding delivery timelines, payment security, and international shipping procedures.