Seller Policy – International Bazzar BD

Your Trusted Partner in Global Commerce

Welcome to International Bazzar BD. To ensure a high-quality shopping experience for our customers and a sustainable growth environment for our vendors, all sellers must adhere to the following terms and conditions.

1. Seller Registration & Verification

To maintain the integrity of our marketplace, all sellers must undergo a verification process.

• Accurate Information: Sellers must provide authentic business details, including name, email, and active contact numbers.

• Documentation: We may require legal documents such as Trade Licenses, NID/Passport copies, and Bank account details for identity and tax verification.

• Approval: International Bazzar BD reserves the right to approve or reject any seller application based on internal quality standards.

2. Product Listings & Content Quality

As a seller, you are the face of your products. Transparency is key.

• Accuracy: Product titles, descriptions, prices, and specifications must be 100% accurate and truthful.

• Imagery: High-resolution, original images must be used. Misleading photos that do not match the actual product are strictly prohibited.

• Prohibited Items: Sellers must not list any counterfeit, illegal, or restricted items as per the laws of Bangladesh and international trade regulations.

3. Order Fulfillment & Shipping

Timely delivery is the backbone of customer trust.

• Processing Time: Orders must be processed and handed over to the logistics partner within the agreed-upon timeframe (Lead Time).

• Packaging: Sellers are responsible for secure packaging to prevent damage during transit.

• Tracking: Valid tracking information must be updated promptly on the seller dashboard.

4. Payment Terms & Commissions

We ensure a transparent and timely payment cycle for our partners.

• Payout Cycle: Payments are processed after the successful delivery of the product and the completion of the return window.

• Fees: Applicable marketplace commissions and service fees will be deducted as per the signed agreement.

• Holdings: Payments may be withheld in the event of unresolved disputes, high return rates, or policy violations.

5. Returns, Refunds & Disputes

Sellers must prioritize customer satisfaction in case of issues.

• Return Policy: Sellers are required to comply with the International Bazzar BD Return & Refund Policy.

• Resolution: In case of defective or wrong products, the seller must cooperate to provide a swift replacement or refund.

6. Seller Conduct & Ethics

• Professionalism: Maintain a respectful and professional tone when communicating with buyers or our support team.

• Data Privacy: Customer data (address/phone) must only be used for order fulfillment and never shared with third parties.

• Anti-Fraud: Any attempt to manipulate ratings, provide fake reviews, or bypass the platform for direct sales will result in immediate termination.

7. Penalties & Account Suspension

Violation of these policies may lead to:

• Removal of product listings.

• Temporary or permanent suspension of the seller account.

• Legal action in cases of financial fraud or intellectual property infringement.

Contact & Support

For any queries regarding the Seller Policy or assistance with your shop, please contact our Seller Support Team:

• Email: support@internationalbazzarbd.com

• Phone: +880 1940897132

• Website: www.internationalbazzarbd.com